1. Who We Are and What This Policy Covers
Laki101 ("we", "us", "the platform") operates the online casino at laki101.bet. This Privacy Policy applies to all personal data that Laki101 collects, processes and stores when you visit the website, register an account, make deposits or withdrawals, play games or interact with any part of the platform's services — whether from a desktop, mobile browser or any other device.
By registering on Laki101, you acknowledge that you have read this Privacy Policy and consent to the collection and processing of your personal information as described here. If you do not agree with any part of this policy, you should not register an account or use the platform's services.
This Privacy Policy should be read alongside the Laki101 Terms and Conditions. The Terms document governs your use of the platform, while this document specifically covers how your personal data is handled.
2. What Personal Data We Collect
Laki101 collects the minimum data necessary to operate the platform securely, process payments in PKR and comply with applicable legal obligations. Here is a complete breakdown of the categories of personal data we collect and the context in which each is collected:
2.1 Registration Data
When you create a Laki101 account, we collect your full legal name, date of birth, mobile phone number, email address (if provided) and your preferred language. This information is required to create your account and verify that you meet the minimum age requirement of 18 years.
2.2 Identity Verification (KYC) Data
To comply with anti-money laundering (AML) obligations and verify player identity before processing large withdrawals, Laki101 may request a copy of your government-issued identity document — such as your CNIC, passport or driving licence. We may also request a selfie or a photograph of you holding your document. These documents are stored securely and used solely for verification purposes.
2.3 Payment and Transaction Data
We collect records of all deposits, withdrawals and gaming transactions associated with your account. This includes the payment method used (Easypaisa, JazzCash, NayaPay, SadaPay, bank account or card), transaction amounts in PKR, transaction timestamps and transaction reference numbers. We do not store your full mobile wallet PIN, bank account password or complete card numbers — only the masked identifiers necessary to process transactions.
2.4 Device and Technical Data
When you access Laki101, our servers automatically collect your IP address, browser type and version, device type (mobile, tablet or desktop), operating system, screen resolution and the pages you visit. This data helps us optimise the platform for Pakistani users on local network conditions and identify and block suspicious access attempts.
2.5 Gaming Activity Data
We maintain detailed logs of all gaming activity, including which games you played, bet amounts in PKR, game outcomes, session durations and responsible gaming tool usage. This data is used to operate the platform fairly, resolve disputes and monitor for problem gambling patterns.
2.6 Communications Data
If you contact the Laki101 support team via live chat, WhatsApp or email, we retain a record of those communications. This helps us resolve disputes, improve our support quality and maintain accountability for both sides of any interaction.
| Data Category | Examples | Purpose | Required? |
|---|---|---|---|
| Registration | Name, DOB, phone | Account creation, age verification | Required |
| KYC / Identity | CNIC, passport scan | AML compliance, withdrawal processing | When requested |
| Payment | Easypaisa ref, IBFT, PKR amounts | Deposit & withdrawal processing | Required |
| Device / Technical | IP address, browser, OS | Security, fraud detection, optimisation | Automatic |
| Gaming Activity | Bets, wins, session times | Fair play, dispute resolution, RG monitoring | Automatic |
| Communications | Chat logs, support emails | Support quality, dispute records | When contacted |
3. How We Use Your Personal Data
Laki101 uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are not described here, and we do not process your data for purposes incompatible with the original reason it was collected. Our primary uses of your data are:
- Account Management: Creating and maintaining your Laki101 player account, verifying your identity and managing your preferences and settings.
- Payment Processing: Enabling deposits and withdrawals in PKR through Easypaisa, JazzCash, NayaPay, SadaPay, bank transfer and card, and maintaining accurate transaction records.
- Game Operations: Delivering fair, functional casino games, maintaining game logs for dispute resolution and ensuring correct balance calculations.
- Security and Fraud Prevention: Detecting and preventing unauthorised account access, duplicate accounts, payment fraud and any activity that violates our Terms and Conditions.
- Legal Compliance: Meeting anti-money laundering obligations, responding to lawful requests from regulatory authorities and maintaining records as required by applicable law.
- Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and enabling the responsible gaming tools you activate in your account dashboard.
- Platform Improvement: Analysing aggregated, anonymised usage data to improve the performance and user experience of the Laki101 platform for Pakistani players.
- Customer Support: Responding to your enquiries, resolving disputes and maintaining records of our communications with you.
- Marketing Communications: Sending you promotional offers, bonus notifications and platform updates — only if you have opted in to receive these communications. You can opt out at any time.
4. Legal Basis for Processing
Laki101 processes your personal data under the following legal bases:
- Contractual necessity: Processing required to operate your account, process PKR payments and deliver gaming services as described in the Terms and Conditions you agreed to upon registration.
- Legal obligation: Processing required to comply with anti-money laundering regulations, age verification requirements and any other applicable legal obligations.
- Legitimate interests: Processing carried out to protect the platform and its players from fraud, to maintain platform security and to improve services — provided these interests do not override your privacy rights.
- Consent: Processing for marketing communications and non-essential cookies, where you have explicitly opted in. You may withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.
5. Who We Share Your Data With
Laki101 does not sell your personal data to third parties. Period. We share data only in the following limited, necessary circumstances:
5.1 Payment Processors
To process your deposits and withdrawals in PKR, we share relevant transaction data with your chosen payment provider — Easypaisa, JazzCash, NayaPay, SadaPay, your bank or your card issuer. These providers process data under their own privacy policies and applicable financial regulations. They receive only the data necessary to complete the transaction.
5.2 Identity Verification Partners
When KYC verification is required, we use licensed third-party identity verification services to validate your identity documents. These partners are bound by strict data processing agreements and handle your documents in accordance with applicable privacy law.
5.3 Game Software Providers
The game providers whose titles appear on Laki101 receive anonymised or pseudonymised data necessary to operate their games — such as session tokens and bet amounts. They do not receive your name, contact details or full payment information.
5.4 Regulatory and Legal Authorities
Laki101 will disclose personal data to law enforcement, regulatory authorities or other official bodies when required to do so by applicable law, court order or legal process. We will notify you of such a disclosure where we are legally permitted to do so.
5.5 Fraud Prevention Services
We may share certain technical data — such as IP addresses and device fingerprints — with fraud prevention and cybersecurity services to protect the platform and its players from fraudulent activity. No personally identifiable information beyond what is strictly necessary for this purpose is shared.
Reminder: Laki101 will never sell, rent or trade your personal data to advertisers, marketing companies or any third party for commercial purposes. If you receive unsolicited contact claiming to be from Laki101 asking for personal details, treat it as suspicious and contact us at support@laki101.bet.
6. Payment Data and PKR Transactions
Because Laki101 operates natively in Pakistani Rupees, all payment processing involves local Pakistani payment infrastructure — Easypaisa, JazzCash, NayaPay, SadaPay, local bank IBFT and Visa/Mastercard issued by Pakistani banks. This means your payment data stays within Pakistan's financial ecosystem rather than being routed through international payment processors wherever possible.
Laki101 stores transaction records — including deposit amounts, withdrawal amounts, timestamps and payment method identifiers — for the period required by applicable financial regulations. These records are essential for disputing transaction errors, responding to chargeback claims and meeting AML reporting obligations.
We do not store complete mobile wallet PINs, full card numbers or internet banking passwords. Payment authentication is handled directly by your payment provider through their secure channels. Laki101 receives only a confirmation of successful payment and a reference number, not your full payment credentials.
7. Cookies and Tracking Technologies
Laki101 uses cookies and similar tracking technologies on its website. A cookie is a small text file placed on your device by the website. Cookies help the platform remember your preferences, keep you logged in securely and understand how players navigate the site. The cookies Laki101 uses fall into three categories:
7.1 Essential Cookies
These cookies are strictly necessary for the Laki101 platform to function. They manage your login session, maintain your account security and remember your language and currency preferences. Without these cookies, core features of the platform cannot operate. These cookies cannot be disabled.
7.2 Functional Cookies
Functional cookies remember choices you make on the platform — such as your preferred game category, responsible gaming settings and notification preferences. They improve your experience by personalising the platform to match how you like to use it. You can disable these, but some personalisation features will stop working.
7.3 Analytics Cookies
With your consent, Laki101 uses anonymised analytics data to understand how players use the platform — which games are most popular, where players encounter problems and how the mobile experience performs on Pakistani networks and devices. This data is aggregated and does not identify individual players. You can opt out of analytics cookies at any time by contacting support.
Laki101 does not use third-party advertising cookies or cross-site tracking cookies. You will not see Laki101 advertisements follow you around the internet based on tracking from our website.
8. How Long We Keep Your Data
Laki101 does not retain personal data longer than is necessary for the purposes for which it was collected. The specific retention periods for different categories of data are as follows:
- Account registration data: Retained for the duration of your active account plus five years after account closure, to meet AML and legal compliance obligations.
- KYC / identity documents: Retained for five years from the date of verification or account closure, whichever is later, in accordance with anti-money laundering requirements.
- Payment transaction records: Retained for five years from the date of each transaction, as required for financial record-keeping.
- Gaming activity logs: Retained for three years from the date of activity, for dispute resolution and responsible gaming monitoring purposes.
- Customer support communications: Retained for two years from the date of the interaction, to maintain a record of dispute resolutions and service commitments.
- Device and technical data: Retained for twelve months on a rolling basis, used for security monitoring and fraud prevention.
When retention periods expire, personal data is securely deleted or anonymised so that it can no longer be associated with an individual player. We do not archive or store data beyond these periods without a specific, documented legal justification.
9. Your Privacy Rights
As a registered Laki101 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at support@laki101.bet with your registered account details and a description of your request. We will respond within 30 days.
10. Children's Privacy
Laki101 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use any Laki101 services.
If Laki101 discovers or is informed that a player is under 18 years of age, the account will be immediately and permanently closed, all balances will be forfeited and any personal data collected will be deleted from our systems, except where retention is required by law for AML or fraud investigation purposes.
If you believe that a minor has registered on the Laki101 platform, please contact us immediately at support@laki101.bet so we can investigate and take appropriate action.
11. Security Measures
Laki101 implements industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration or destruction. Our security infrastructure includes:
- 256-bit SSL (TLS) encryption on all data transmitted between your device and the Laki101 servers
- Encrypted storage for sensitive personal data, including identity documents and payment records
- Strict access controls — only authorised Laki101 personnel with a specific operational need can access personal data, and all access is logged and audited
- Regular security assessments and penetration testing to identify and remediate vulnerabilities
- Two-factor authentication options for player accounts to prevent unauthorised access
- Automated monitoring systems that detect and block unusual access patterns, brute-force login attempts and other suspicious activity in real time
- Separate storage environments for different categories of data, so a breach in one system cannot expose all data categories simultaneously
Despite these measures, no internet-based system can guarantee absolute security. If you become aware of any security concern relating to your Laki101 account — including suspicious login activity or unexpected changes to your account details — contact our support team immediately at support@laki101.bet.
12. Changes to This Privacy Policy
Laki101 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations or the services we offer. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or by displaying a notice when you next log in to the platform.
We encourage you to review this Privacy Policy periodically. Continued use of the Laki101 platform after any changes have been posted constitutes acceptance of the revised policy. If you have concerns about any changes, contact us before continuing to use the platform.
13. How to Contact Us About Privacy
If you have questions about this Privacy Policy, wish to exercise any of your data rights, or want to report a concern about how Laki101 handles personal data, please contact us through the following channels:
- Email: support@laki101.bet — mark the subject line "Privacy Request" for faster handling
- Live Chat: Available 24/7 from any page on the Laki101 platform
- WhatsApp: Contact details provided in your account dashboard after registration
Laki101 will acknowledge all privacy-related requests within 24 hours and aims to resolve them within 30 calendar days. For complex requests, we may need up to 60 days and will inform you if this extension is required.